The Company

The client is based in 21 UK locations, with over 9,500 staff nationwide.  They are renowned in the marketplace for their innovative and collaborative culture, commitment to delivering an outstanding quality of client service and enabling their own people to excel in everything they do.

The company’s breadth and depth of services make it a leading force in its chosen areas of business – audit, tax, consulting and corporate finance – and it works with clients who vary from owner-managed businesses to large multinational operations. It takes pride in a long-standing reputation for providing an efficient service, an independent approach and world-class expertise.

The Team

The Customer Management Team has achieved year-on-year revenue growth of 24% and with over 140 professionals they are one of the UK’s leading and most distinctive providers of customer-centric business solutions.  Focussing on the three areas of sales, customer service and marketing, they deliver solutions that help their clients maximise the value of their customer relationships.

The company’s capabilities are much broader than those of the traditional CRM houses, they include: Customer and channel strategy, sales / marketing / service capability design, strategic / tactical operational improvement, process design, technology solutions, organisational design, and management of change around the resulting implementations.  Whether their clients want to capture new customers or maximise the value from their existing customer relationships the Customer team can help.

Given the current market environment, there has been significant growth in projects aimed at reducing cost-to-sell and cost-to-serve for their clients.  This is on top of a bedrock of interesting and varied assignments with businesses which are growing, changing or looking to address new markets.  They are therefore looking for motivated business and technology consultants with a proven track record in their chosen area of CRM expertise to be part of, or lead, teams on client-facing engagements.

The Role

• Join the Marketing Effectiveness Practice team (part of Enterprise Applications – Customer) tasked with  bringing in-depth data analytics knowledge to the team
• Support the Customer Insight and Data Analytics proposition – through developing the analytics capabilities – suitable to the consultancy, client and industry specific demands
• Help to extend and enlarge the analytical vendor / technology knowledge and collaboration within the company
• Work with other parts of Enterprise Applications – Customer including: Sales, Multichannel, Technology and Business Transition

The Person

General consulting
The client anticipates recruiting individuals with following skills and experience:

• Significant contribution to workstreams within a large project (client-facing or internal) and with ownership and responsibility for discrete elements of the workstream deliverables
• Ability to work independently or with minimum supervision while remaining cognisant of team dependencies and engaging in proactive upward communication to ensure timely risk and issue management
• Strong capability in time management and prioritisation to ensure deadlines are met while retaining a focus on consistent, high quality delivery
• Experience of working and engaging with a wide range of stakeholders and a proven ability to develop solid working relationships with both internal and client personnel
• Well-developed written and verbal communication skills including presentations, chairing meetings, workshop facilitation, business and report writing
• Experience of balancing project work (i.e. client deliverables) with contributions to practice management (e.g. professional development, proposal development, knowledge management)

Role – for our Marketing team
They are keen to hear from candidates who can demonstrate the following expertise in relation to consumer insight and data analytics for an organisation:

• Ability to leverage metrics such as: customer segmentation, propensity models (churn, purchase, retention, customer lifetime value etc.), customer satisfaction etc. to tailor offers to a customer
• Experience in analytical vendors (such as SAS, SPSS)
• Experience in customer insight and analytics engagements

Other:

• Extensive travel may be required at times
• Right to live and work in the UK

To apply for this role, please email your CV to recruit@mcgrawstone.co.uk